How To Book Tickets

PLEASE NOTE
All telephone bookings for Comedy Box shows taking place at the Hen & Chicken and Tobacco Factory Theatre are handled by the Tobacco Factory Box Office on 0117 902 0344 between 10am to 6.30pm, Monday to Saturday.

You can also purchase tickets in person during these same hours. The Tobacco Factory Box Office is located on Raleigh Road, Southville, Bristol, BS3 1TF.

Booking tickets online:

You can book online for all shows at The Comedy Box and associated events from this website. There is no extra charge for booking online - you pay face value for all tickets. Bookings are confirmed via email. Please print off your email booking then bring along on the night of the show.

• To choose a show simply select the Comedy Shows button in the left column or go to the scrollable column positioned on the right. Each show panel will contain a brief description of the show and two buttons at the bottom. Click on See More if you want to read more about the show or click on Book Tickets if you are ordering tickets (select a quantity first). 
• Alternatively, use the calendar on the right if you wish to know what shows are happening on particular dates. Dates highlighted in red indicate when a show is taking place. Clicking on one of these dates will take you to a show page or the listings for that date if there is more than one show.
• Once you have been taken to a show page by clicking on See More you will see that you can also order tickets from this page too by selecting your ticket quantity using the drop-down button at the top and clicking Book Tickets Online.
• At this point you will see the show you have selected by title, date, cost per ticket, number of tickets and total value. From here you can go and pay by clicking on Pay or you can choose more shows. The easy way to choose more shows is to use the scrollable column on the right and repeating the process. Everything will become apparent as you do it. If you make a mistake you can always change the quantity of tickets using the drop-down or remove the order from the ticket trolley and start again. When you are ready click on Pay.
• On the next page please enter the details asked for then click on Continue. This will take you to a final page before paying where you must check your order which is detailed at the top. Once you are happy with the order you have made please click on the payment link which takes you to the Paypal website (please note: you do not have to be registered with Paypal to use this service. You may use your regular credit or debit card to purchase tickets). 
• Once you have paid for your order via PayPal you can then return to the Comedy Box website by closing the PayPal window and view your Web Ticket which you can print off or send to yourself via email. You should also receive an automated web ticket to your email account but there are occasions when this doesn't happen due to the vagaries of the internet. If this doesn't happen for you then please go to the Lost Web Ticket page and follow the instructions there.
• It is preferable for you to bring a copy of your Web Ticket with you on the night of the show. It just makes our job easier because it contains your CBox reference number that we need to cross reference with our customer list (please note: if you are unable to print off your email ticket just make a note of your reference number which starts CBox-***** and can be found on your web ticket. Please bring this number and your credit/debit card to verify that you are the purchaser).
• Online bookings can be taken up until 6pm on the night of the show unless the show has already sold out. Doors open one hour before the start time if you wish to purchase tickets on the door - subject to availability.
• It is not always necessary to pre-book for Comedy Box shows but please check the website to see if tickets are available before setting out. If a show has sold out it will say so. There are nearly always tickets available on the door unless the artist is particularly well known, then it is advisable to pre-book.

REFUND POLICY

• We will refund your tickets in full if the advertised headliner has cancelled or is unable to appear for whatever reason. We will not offer a refund if either the compere or support act has cancelled or has been changed.
• If you have changed your mind about coming to a show we will refund tickets if we are confident we can re-sell them. This is at our discretion and is usually the situation on already sold out shows. If it is at very short notice such as on the day or the day before then we will hold on to your payment until we have successfully re-sold your returns. You will be notified by email if we have done so. Although it is always our priority to sell our remaining tickets first before we sell returns. There is a small admin charge of £2 for this service.
• If you wish to switch dates for the same show we'll ask you to re-purchase your tickets for the alternative date then we'll process your refund for the original date. There is a small admin charge of £2 for this service.